Frequently asked questions

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

No, we do not store credit card information. Our website uses PayPal’s secure, encrypted payment gateway.

We accept credit cards and PayPal, a popular, secure, and convenient payment method that allows payment via card or balance. We also accept bank transfers and invoice-based payments. For universities, schools, or government institutions, we offer credit terms, provided the shipping and billing addresses are registered to the institution. Payment is due within 30 days of receiving the invoice.

You can cancel for free within 12 hours of placing your order by emailing help@labxsci.com. After 12 hours, orders in processing may incur a restocking fee. Orders already shipped cannot be canceled and require return authorization. See our return policy for more details.

Yes, you can pre-order by emailing us at help@labxsci.com.

For most customers, no. We ship on a Delivered Duty Paid (DDP) basis to the vast majority of destination countries, including the United States, Canada, the European Union, the United Kingdom, and Australia.

The final amount shown at checkout on our website is the all-inclusive total you pay. You will not be charged any extra VAT, import tariffs, or handling fees upon delivery, and your package will be delivered straight to your door.

No, there are no additional sales taxes or hidden VAT charges added at checkout.

• For US Buyers: As an international cross-border shipment originating directly from our manufacturing facility, no state or local sales tax is added at checkout or collected upon delivery.

• For EU, UK, CA, and AU Buyers (DDP Regions): All applicable import VAT, customs tariffs, and handling fees are fully pre-paid by us under DDP terms. The price displayed at checkout is the final, all-inclusive total.

• For Tax-Exempt Institutions (Universities & Research Labs): Because we do not assess or charge local sales tax or VAT on top of our order total, you do not need to submit tax-exemption certificates or tax ID forms prior to placing an order.

National customs laws in certain countries (such as Brazil, Turkey, and Switzerland, among others) strictly require the individual importer/recipient to handle customs declarations and pay import taxes directly to local authorities.

Under these specific laws, international sellers are legally prohibited from paying local taxes on your behalf. Therefore, shipments to these destinations automatically operate under DAP (Delivered at Place) terms, where local import fees remain the responsibility of the recipient.

The shipping fee calculated at checkout reflects the actual international carrier freight, handling, and export logistics costs required to ship your package to your destination.

Shipping fees cover transport services and do not represent a surcharge for local import duties. Because actual freight costs to DAP regions are independent of local tax collection, switching from DDP to DAP due to local customs laws does not reduce international carrier fees. As a result, no partial refunds or rate adjustments apply to the shipping charges.

No. For orders shipped under DDP terms (US, EU, UK, CA, AU, etc.), all import VAT, tariffs, and handling fees are fully pre-paid by us. Furthermore, as an international cross-border shipment, no US state sales tax is added at checkout or collected at your door. The checkout total is the final amount you pay.

Our checkout system automatically evaluates your destination address upon entry:

DDP Regions (US, CA, EU, UK, AU, etc.): Your checkout total guarantees full coverage of all taxes, duties, and door-to-door delivery.

DAP Regions (Brazil, Turkey, Switzerland, etc.): A notice will indicate that local import duties and taxes (if assessed by your local customs) are the responsibility of the recipient upon arrival.

For more details regarding billing currencies and invoicing, please visit our Payment Methods Policy.

If a package is returned to us or destroyed by local customs because the recipient refuses to complete customs clearance, fails to provide required tax identifiers (e.g., EORI/VAT/CPF), or refuses to pay mandatory local duties, the buyer assumes full financial responsibility.

Original shipping charges and any carrier return fees incurred will be deducted from any potential refund. If the package is abandoned or destroyed by customs authorities, the order becomes strictly non-refundable.

If you’re looking for a specific product, you can use the product search bar on our website by entering relevant keywords. Alternatively, you can use our AI chat tool to inquire about product availability. If you don’t receive a satisfactory response, please reach out to us directly by filling out the contact form on our website or emailing help@labxsci.com. We’ll respond within 12 hours.

Yes, we provide customization services. Email your requirements to info@labxsci.com, and we’ll contact you to confirm details.

Yes, our products are trusted by universities and research laboratories across the Americas, Australia, Europe, Southeast Asia, and beyond. We ensure that all products meet the stringent quality standards required for laboratory use. Our suppliers are established manufacturers with years of expertise in producing and developing laboratory glassware and equipment.

We guarantee that you receive high-quality products suitable for laboratory use. However, as glassware and laboratory supplies are fragile and subject to wear under unpredictable usage conditions, we do not offer a warranty policy. That said, for glassware and laboratory products valued over $100, if any damage (including accidental damage) occurs within one year of purchase, you can send us photos of the damaged item. We’ll offer a 30% discount on a replacement purchase of the same product specifications. For more details, please contact us at info@labxsci.com.