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Common purchase queries answered

Orders and Shipping

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days after confirmation. Business days are Monday to Friday. No shipments on Saturdays, Sundays, and holidays. and delivery can take anywhere from 8-20 business days. You will receive a tracking number once your order has been shipped.Shipping time might vary depending on location, shipment method and other factors.

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

If within 24 hours of placing your order, email help@labxsci.com. After 24 hours, the shipping address may not be changeable. We send a confirmation email upon receiving your order, and you are responsible for verifying the address.
Once your order ships, we’ll send a tracking number to your email. You can use this to track your package’s delivery status.
No, we do not store credit card information. Our website uses PayPal’s secure, encrypted payment gateway.

All prices on our website exclude taxes. You are responsible for any applicable customs duties, VAT, or other fees.

We offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.

Typically, items are shipped in one package. Liquids, chemicals, or similar products may be shipped separately.

We accept credit cards and PayPal, a popular, secure, and convenient payment method that allows payment via card or balance. We also accept bank transfers and invoice-based payments. For universities, schools, or government institutions, we offer credit terms, provided the shipping and billing addresses are registered to the institution. Payment is due within 30 days of receiving the invoice.

We do not pre-charge customs duties. However, our standard shipping fees for most EU countries, North America, Australia, and other regions include customs clearance costs. Please note that standard shipping does not provide customs duty invoices. If you require a customs import tax invoice for tax purposes, please select the upgraded shipping option (DDU) and ensure you have the capability to handle customs clearance independently.
Shipping costs are determined based on the destination country and the weight of the products in your order. The total price, including shipping, will be displayed at checkout.
Depending on your country’s tax policies, international taxes or customs duties may apply. Our standard shipping option for most EU countries, Australia, and North America includes customs clearance fees. However, this option does not provide a customs duty invoice. If you require a customs tax invoice, please select the upgraded shipping option (DDU) and ensure you have the capability to handle customs clearance.
Please note that if you are unable to clear customs due to personal reasons, you will be responsible for any resulting losses, including but not limited to seized goods, non-refunded payments, and costs associated with returning the goods to the seller.
For more details, please refer to our shipping policy on our website.
If you need to swap an item

Returns and Exchanges

We offer a 30-day return period. You can request a return within 30 days of receipt, provided items are unused and in original packaging. See our return policy for details.
If you receive an incorrect item, we’ll promptly arrange a replacement. Contact us at help@labxsci.com.
If your package arrives damaged, take photos and email help@labxsci.com. We’ll arrange a replacement.
If your return is approved, we’ll provide the return address. Unauthorized returns will not be accepted.
If you’re looking for a specific product, you can use the product search bar on our website by entering relevant keywords. Alternatively, you can use our AI chat tool to inquire about product availability. If you don’t receive a satisfactory response, please reach out to us directly by filling out the contact form on our website or emailing help@labxsci.com. We’ll respond within 12 hours.
Yes, we provide customization services. Email your requirements to info@labxsci.com, and we’ll contact you to confirm details.
You can cancel for free within 12 hours of placing your order by emailing help@labxsci.com. After 12 hours, orders in processing may incur a restocking fee. Orders already shipped cannot be canceled and require return authorization. See our return policy for more details.
Yes, you can pre-order by emailing us at help@labxsci.com.

Yes, our products are trusted by universities and research laboratories across the Americas, Australia, Europe, Southeast Asia, and beyond. We ensure that all products meet the stringent quality standards required for laboratory use. Our suppliers are established manufacturers with years of expertise in producing and developing laboratory glassware and equipment.

We guarantee that you receive high-quality products suitable for laboratory use. However, as glassware and laboratory supplies are fragile and subject to wear under unpredictable usage conditions, we do not offer a warranty policy. That said, for glassware and laboratory products valued over $100, if any damage (including accidental damage) occurs within one year of purchase, you can send us photos of the damaged item. We’ll offer a 30% discount on a replacement purchase of the same product specifications.
For more details, please contact us at info@labxsci.com.
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