Contact us
Questions about an order, a product or a custom part? Email us and we reply within 12 hours on business days.
Response time
Within 12 hoursMonday to Friday, excluding weekends and holidays.
Address
Shenzhen, ChinaRM510, Li Business Center, Longgang District, Shenzhen, China 518000
Shipping
Worldwide from ChinaInternational express with tracking. Check your country at checkout.
Send us a message
Before you write
Include your order number if you have one. For product questions, add the SKU or product link. For custom parts, attach a drawing or a photo with dimensions.
Many answers are already on the site — shipping times, returns and address changes are covered in the FAQs.
Frequently asked questions
Where are your products shipped from?
We ship globally from China via international express. If your country is not available at checkout, please reach out to help@labxsci.com for a custom quote.
How long does it take for me to receive my order?
Delivery time depends on your location. Orders are typically processed within 1-2 business days after confirmation. Business days are Monday to Friday, excluding weekends and holidays. Shipping may take 8-20 business days. We use secure, professional international logistics companies, and you can refer to our shipping policy for estimated delivery times.
What is your return and exchange policy?
We offer a 30-day return period. You can request a return within 30 days of receipt, provided items are unused and in original packaging. See our return policy for details.
How do I change my shipping address?
If within 24 hours of placing your order, email help@labxsci.com. After 24 hours, the shipping address may not be changeable. We send a confirmation email upon receiving your order, and you are responsible for verifying the address.
How do I track the status of my order?
Once your order ships, we’ll send a tracking number to your email. You can use this to track your package’s delivery status.
How do I receive customer support?
Please email help@labxsci.com, and we’ll respond within 12 hours.
What do I do if I entered an incorrect shipping address?
If within 24 hours of placing your order, email help@labxsci.com. After 24 hours, the shipping address may not be changeable. We send a confirmation email upon receiving your order, and you are responsible for verifying the address.
Do you ship to my country?
We ship worldwide. Add items to your cart and select your country to check availability, or visit our shipping policy page to see if your country is listed. If not, contact us at help@labxsci.com.
Will my items come in one package?
Typically, items are shipped in one package. Liquids, chemicals, or similar products may be shipped separately. Still need help? Get in touch with us at info@labxsci.com.
